SunGard System Support Specialist in Tunisia

System Support Specialist

  • Job ID #:JR21119

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:TN-Ariana-Ariana ZI Chotrana-4174

  • Secondary Location(s):

    • Department:
  • Education Desired:Masters Degree or equivalent

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Position Responsibilities\Requirements:


  • Provides front-line technical support to end-users and other businesses on various application and IT related issues and problems relating to the FIS Infinity Process Platform application.

  • Develops and executes IT operational and monitoring tasks for the Infinity OnDemand platform.

  • Monitors and manages production systems and applications.

  • Follows standard operating procedures and change control processes to manage production systems and applications.

  • Provision, configure and troubleshoot web containers (Apache Tomcat preferred), databases (MySQL / Oracle preferred) and applications (Java / JEE based application preferred)

  • Perform regular monitoring and upkeep of the operating systems (Linux preferred), web containers, databases and applications.

  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

  • Provides 24 x 7 on-call support (on a shift basis) for all production and development systems

  • Interfaces with support, professional services, product development, infrastructure teams and clients to analyze and resolve issues and recommend best practices.

  • Uses task-management and ticketing systems to track and report progress.

  • Documents processes, SOPs and run-books.

  • Interprets and presents data and conclusions to management as needed.

  • Improve methodologies used in the job.

Required Skills:

  • Experience administering Linux-based production systems in a virtualized environment

  • Experience administering web servers (preferably Tomcat), databases (preferably MySQL / Oracle) on Linux servers

  • Experience providing application-support for Java / JEE based applications

  • Experience troubleshooting applications, web servers and databases

  • Experience developing and executing Linux shell scripts

  • Knowledge Java / JEE applications and databases (SQL)

  • Knowledge of the basic principles, processes, phases and roles of application development and release methodologies

  • Knowledge of a wide range of development and debugging tools, techniques and methodologies

  • Knowledge of programming languages (Java, Linux, scripting, xml, spring)

  • Knowledge of primary database engines (Oracle, Postgres, SQL) with a demonstrated ability to write complex queries for data validation and troubleshooting

  • Good analytical, problem-solving and time management skills

  • Good team and customer communication skills

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.



FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability