SunGard Senior Customer Support Representative in Tunisia

Senior Customer Support Representative

  • Job ID #:JR20193

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:TN-Ariana-Ariana ZI Chotrana-4174

  • Secondary Location(s):

    • Department:
  • Education Desired:Please Select

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Position Responsibilities\Requirements:

Job Description:

The main responsibility of a Customer Support Representative is to analyze technical problems and to supply customers with expert advice and service related to the use of our advanced financial software. As a Technical Services Specialist you will occasionally supply customers with on-site assistance where you will be required to troubleshoot, install, upgrade, configure and adapt the software. The role might require some travelling.A successful candidate has keen interest both in software/systems for trading and the Financial Markets. Although you will handle technical aspects of the product you need to have, or develop, an understanding of the functionality of the software and the underlying business to be able to handle issues effectively.

Qualifications:You have a degree in Engineering or Computer Science or 2-3 years of experience in the financial industry or a financial software/development environment. You are fluent in both spoken and written English and you have excellent troubleshooting/problem solving and communication skills. Since we are supporting real-time trading and risk management, you need to be stress tolerant a team player and have a strong customer service focus.

You also need knowledge in the following areas:

Windows Server and/or Solaris/Linux

Relational database systems - Microsoft SQL Server and/or Sybase

Knowledge of programming (e.g. C, C++, Python)

Networking TCP/IP

It is a plus if you also have: Experience with electronic trading and the Financial Markets

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability