SunGard RIMS Technical Support Analyst in Tunisia

RIMS Technical Support Analyst

  • Job ID #:JR18773

  • Functional Area:Please Select

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:TN-Ariana-Ariana ZI Chotrana-4174

  • Secondary Location(s):IN-Pune-Pune Westend Center One-4144

    • Department:DVDEV Development
  • Education Desired:Please Select

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Position Responsibilities\Requirements:

  • Provide first and second line support

  • Reply to enquires either by telephone or e-mail.

  • Work with regional and local RIMS staff (support and DBAS)

  • Work well with local account management and support staff.

  • Gain good knowledge of the Stream RIMS product to able to answer queries and perform initial investigations.

  • Gain good knowledge of RIMS design and constituent development languages to be able to perform second line support including code investigations, bug fixes, data fixes.

  • Gain and develop and good understanding of capital markets and the business that RIMS supports.

  • Manage their own immediate work schedule and respect deadlines.

  • Good verbal and written communication skills in English.

  • Able to work alone or in a team, positive approach and desire to do well and progress.

  • Strict adherence to procedures and processes.

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability