SunGard Market Data Operations Support in Tunisia
Market Data Operations Support
Job ID #:JR20981
Functional Area:Please Select
Position Type:Full-Time Regular
Primary Location:TN-Ariana-Ariana ZI Chotrana-4174
Education Desired:Masters Degree or equivalent
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Technical Support for SGN software components (Maintenance, Monitoring, Production issue resolution and reporting, collaboration with Development and Data Management Teams) Implementation and maintenance of new and existing market data feed connections Communication and cooperation with international customers and data providers Responsible for Tier 1 level support which includes break/fix management and communications to internal stake holders regarding status and problem tracking.
Day to day responsibilities of the SGN Operations team; providing escalation, prioritization and resolution support Monitor connectivity and market data feeds within the FIS's market data networks. Monitor error alerts from various systems. Responsible for first level technical system support for multiple customers along with implementation of market data access for new and existing customers Document problem descriptions, actions taken during troubleshoot, and resolution Correctly escalate customer issues to appropriate resources for additional assistance when needed Adhere to production and change control rules relating to implementation, trouble-shooting and outage resolution. Position is 70% technical and 30% project/customer management.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability