Granite Services Service Manager in Tunis, Tunisia

Requisition Number 17-0482

Post Date 6/15/2017

Title Service Manager

City Tunis

Country Tunisia


JOB TITLE: Service Manager I/ II*

REPORTS TO: Service Director I

LEVEL: Manager I/ II*


Granite Services International, Inc. ( helps power the world, building industries and creating solutions to some of our customers’ most complex energy problems. We are a global leader in providing field service solutions to the power generation,

oil & gas, nuclear, wind, and power & water segments.

Our reputation is built on the foundation of our core values: Integrity, EHS, Quality and Productivity. Career progression, reward and recognition are central to our culture. We develop people with classroom and on-the-job training, and through challenging

work assignments that have long-lasting impact in the world.

Granite is a wholly-owned affiliate of General Electric (NYSE: GE).


The Service Manager will plan, prepare, and manage projects from beginning to end in order to maximize productivity and meet customer requirements. The Service Manager will manage project cost and productivity to ensure operating plans are met according to

schedule. The Service Manager serves as the primary customer interface.


  • Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects and mapping POs, and managing project cost and execution

  • Serve as the primary customer interface and communicate with the Customer Service Manager, CSE, and CPM

  • Review and verify the forecast to maximize utilization and meet catalog targets

  • Review contracts and negotiate terms and conditions

  • Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis

  • Lead daily project execution status calls, Day 2 calls, ORR calls, and OEL Day 2 spot check calls to maintain project accountability and ensure project financial closure and success

  • Own the status and monitoring of the progress and costs of the project with the support of the project controls team

  • Analyze and report project close out metrics to determine proximity to operating plan targets

  • Review revenue pacing and billing and approve supplier invoices

  • Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets

  • Lead shift handover review sessions to improve the effectiveness of future projects

  • Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses

  • Interview candidates and assess job qualifications to assist with the recruitment and hiring processes

  • Reward and recognize strong performance on the job site

  • Ensure EHS standards at site are met by working with the EHS manager support and EHS technicians at site

  • Perform other duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:

  • Excellent customer service and interpersonal skills

  • Proficient in project management

  • Ability to solve complex problems

  • Excellent communication skills

  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

  • Some travel required

  • English proficiency requiredEDUCATION and/or EXPERIENCE:

  • Bachelor’s degree or equivalent in related field with minimum three to five years project management experience; experience in power generation or technical industry can be substituted for degree and/or project management experience*Level differentiation is based upon Scope Table assessment

Granite Services is an Equal Opportunity Employer, including disabled and vets. For more information regarding affirmative action and equal employment opportunity, click here